Can I pick up my order at one of your warehouses?
Yes, choose the "Store pick up" shipping option when checking out on the website.
Our Toronto and Vancouver warehouses are open for you to pick up your order from Monday to Friday between 8:00am and 5:00pm. The warehouse addresses can be found on the Contact Us page. Orders will be ready for pickup the next business day, or same day if you place your order before 9am local time.
Do you ship to USA?
Yes. There is a $30 handling fee for orders under $100 which is automatically removed when your cart value goes above that.
Can I place my order in person at your office?
No. We only offer the ability to pick up orders. The order must be placed in advance and will be ready upon your arrival.
Where is the Qualifirst White Glove Next-Day upgraded delivery available?
Our customers in the GTA and Vancouver Metro can also take advantage of our $12 White Glove (and Mask) Delivery upgrade where the Qualifirst delivery Vans will bring your ingredients the day after you place your online order, right to your door. The upgraded delivery service area in the GTA includes:
- Richmond Hill
The upgraded delivery service region in the Vancouver Area includes:
- North Vancouver
- New Westminster
How long does my order take to arrive with free shipping or upgraded UPS shipping?
Since Qualifirst has warehouses in both Toronto and Vancouver, we ship from the location closest to you. Currently both locations have inventory on most items, so free shipping will typically take 3 days inside the GTA or Vancouver Metro, and up to 7 days for other destinations in Canada. For faster delivery you can use our upgraded UPS shipping, which is typically one day per province that you are away from the closest warehouse location. In the off chance an item from your order is not in stock in the nearest warehouse to you, then your order will be delivered in two separate packages, with the second being a few days behind.
Is there a minimum order value to remove the handling fee?
If your order is under $50, it is usually recommended to find another ingredient to add to your cart to increase its total value over $50 so the $10 handling fee will be removed from your cart. If you are on Wholesale pricing, then the cart minimum must reach $300 in order to remove the $30 handling fee. For orders to the USA, a $30 handling fee is applied for orders under $100.
Is my order prepared by Qualifirst staff, or picked by a 3rd party service?
Your order is carefully prepared by full time Qualifirst staff members who know our product line inside and out. Your order is always prepared by Qualifirst staff members who share your passion for food.
What if I am not available to receive my order upon delivery?
Most of the ingredients listed on the website are non-perishable items which typically have a long shelf life. If you are not home to accept your order, then depending on the carrier they will either:
Call to arrange another delivery time that same day or next.
Automatically attempt another delivery in the same day.
Leave a note on your door or mailbox with instructions to pick it up at their nearest drop off point.