DELIVERY TIMES  :

All orders are typically shipped within 24h from our warehouses in Toronto or Vancouver. Order received during weekend hours will ship on the following Monday. Wholesale orders can expect delivery within 2-3 business days of order fulfillment. Other orders reaching the $75 minimum can expect delivery within 3-7 business days of order fulfillment.

Faster delivery is available as an upgrade. Due to preferred partnerships, Qualifirst is able to provide heavily discounted shipping rates.

$75 MINIMUM FOR FREE SHIPPING:

Free shipping is offered for any order of $75 or more, and will be offered at checkout if this minimum is met.

WAREHOUSE PICK-UP

To pick up your order from one of our warehouses, select this option at checkout. Orders will typically be ready within the next business day. Note that all orders need to be completed online before picking up, as we do not do in-person orders.

To pick up your order at the Toronto warehouse, please go to the shipping/receiving area at the rear of the building. In Vancouver, pickup is located between 7th and 8th Avenue.


SHIPPING DESTINATIONS AND DAYS IN TRANSIT FROM TORONTO (APPLICABLE FOR WHOLESALE ORDERS ONLY):

Shipping Toronto

SHIPPING DESTINATIONS AND DAYS IN TRANSIT FROM VANCOUVER (APPLICABLE FOR WHOLESALE ORDERS ONLY):

Shipping Vancouver

TEMPERATURE-SENSITIVE ITEMS:

Many of our products are temperature-sensitive and require special shipping procedures as a result. This ensures we can maintain our standards of high product quality. We offer special insulated packaging for these items at no additional cost. Only next-day shipping will be available for these products. 

Depending on when the order is received, we may delay shipping to prevent your order from sitting idle in a shipping warehouse, which may cause the product to melt or become otherwise compromised. If your order is received late in the week, we may decide to ship on the following Monday to insure product freshness. 

Please ensure that someone is on-hand to accept expected deliveries. Qualifirst is not responsible for packages left out in the heat after delivery.

Products which are temperature sensitive include: Frozen purées, phyllo pastry sheets and chocolates (in the summer).