RETURN AND REFUND POLICY
Contact us for an RMA Number (Return Merchandise Authorisation)
Please contact us to process your product return for refunds. Qualifirst will provide you with an RMA number to include in your shipping label. If you simply send an item back, it will not be accepted.
Returns beyond 30 days from the time of your order will not be accepted.
Please do not try to send back partially used cases, refunds will not be processed until staff have confirmed the contents are whole.
If you believe an item was damaged in transit or defective in any way, you must report it by email to us within 48 hours, including pictures.
After checking the condition of the product we will confirm your acceptance of shipping and send you a shipping slip.
Need assistance with your return?
After you contact us we will send full details of how to complete your return, don't worry, we've got you.