Contact us for an RMA Number (Return Merchandise Authorisation) 

Please contact us to process your product return for refunds.  Qualifirst will provide you with an RMA number to include in your shipping label.  If you simply send an item back, it will not be accepted.

Return timeline

Returns beyond 30 days from the time of your order will not be accepted.

If an item has been opened, used, or at all damaged, it will not be accepted. 

Please do not try to send back partially used cases, refunds will not be processed until staff have confirmed the contents are whole.

If you believe an item was damaged in transit or defective in any way, you must report it by email to us within 48 hours, including pictures.

Return method 

After checking the condition of the product we will confirm your acceptance of shipping and send you a shipping slip.

Mailing fees for returns that are not the fault of Qualifirst staff will be paid by the customer.

There is a 20% restocking fee on all items.

Need assistance with your return?

After you contact us we will send full details of how to complete your return, don't worry, we've got you.

Please email us at or call 1-800-206-1177.

Are there any exceptions? 

Certain categories of items are not eligible for return such as frozen goods. If you anticipate to return an item, please ask us before placing the order to avoid any surprises.